CIL EXPRESS FREQUENTLY ASKED QUESTIONS (FAQS)

Whether on dial-up, DSL or cable, today's browsers demand instant content and have little patience for a slow loading page. CIL Express has created patent-pending technology that makes effective Web browsing speeds up to 6x faster.  CIL Express's proxy servers are strategically located in major US cities, and its service is enjoyed by users throughout the US and North America.

How do CIL Express's Accelerator products work?

For the most part, Internet traffic goes through our software, which runs in the background on your computer. Our software then sends the page requests you make to our proxy servers that perform sophisticated data compression. Bottom line is that you get a significant increase in your browsing speed. 

What are advantages of the ad suppression?

CIL Express Accelerator performs ad suppression: it recognizes and removes banner ads and other advertising from each page. This accelerates page loading, eliminates annoying distractions and protects your privacy from online advertisers.

How much faster will my connection be? 

Connection and download speed depend on your modem speed, current phone line conditions, computer performance and configuration. It can also depend on the amount of data you download and on internet traffic as well. On average though, you should expect up to 6x faster browsing speed.

How do I install the service? 

You just press "Install" on the page, that appears when you sign up. The CIL Express Accelerator will be downloaded and installed. Alternatively, you will be able to download a self-installing file, and to install from it.

How do I cancel the service? 

Users may cancel the service at any time by contacting Country I Link by telephone:  (717)694-3290 or 1-866-229-7688 OR by emailing us at cilexpress@countryilink.net 

How do I disable CIL Express Accelerator? 

Right click the CIL Express frog icon on your taskbar and select Disable. CIL Express will be disabled until it is Enabled again.

Can I still use my ISP? 

Yes. CIL Express requires no changes to your ISP. You keep the same email, the same phone numbers and all the same other settings you may have with your current ISP.

What if I change ISP? 

Install your new ISP software and then run "Repair" command to insure the new settings are recognized. That's it.

Who can benefit from CIL Express? 

Everyone. CIL Express's technology is designed to increase privacy and browsing speeds on any connection.

Can I use it when I travel? 

CIL Express is ideal for laptop travelers. Our software solution allows the fastest Internet connection from any remote dial-up connection anywhere, anytime.

How much does it cost? 

For a limited time we are offering the CIL Express Accelerator at an introductory price as low as $2.50/month for our annual package with a 3 month minimum purchase. New subscribers will have a no-risk 7 day trial offer.  If canceled within the 7 day initial period, a full-refund will be given.  Otherwise, our packages are non-refundable.  Subscribers can cancel the service at any time by contacting us at (717)694-3290 or 1-866-229-7688(Toll-Free) or emailing cilexpress@countryilink.net  

What are the system requirements? 

Browser - Internet Explorer 5.01 or higher, or Netscape versions 4.07 through 7.0. OS - Win98, Win Me, Win XP, Win NT 4, Win 2000. Hardware: PC, 2MB of disk space and 3 MB RAM. MAC is not supported.

Will The CIL Express Work with Windows Vista?

Yes.  Our current version 3.52 will work in Window Vista.  We have noticed, though, on some Vista platforms the CIL Express may install, but not work correctly (no animation of frog icon while surfing) .  If you find this to be the case, it may require some manual configuration.

What about AOL ? 

AOL is fully supported, including version 9.

Will I be bombarded with banner ads? 

No. CIL Express's software is dedicated to eliminating banner ads, pop-ups, and pop-under ads.

What about my privacy with CIL Express? 

We respect and protect your privacy. See our Privacy Policy.

We are using a shared Internet connection. Where should we install CIL Express Accelerator? 

Install it on every computer that you wish to accelerate. You do not need to install CIL Express Accelerator on the machine that serves only as a gateway.

May I use CIL Express on multiple machines? 

You need a separate account for every PC, using CIL Express Service.

How is CIL Express Accelerator related to DSL? 

CIL Express Accelerator is not DSL, but it accelerates your Internet connection to the speeds that mirror those in DSL range.

Are downloads, streaming media and games accelerated too? 

In some cases, yes. But, for majority of Internet users, CIL Express Accelerator will accelerate only web pages loading (text, images and animations), web based mail, email (embedded images and animations).

What about file sharing (P2P) applications? 

CIL Express enhances and accelerates them by blocking ads and pop ups in P2P applications and the parasiteware they install.

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